Resolving Customer Service Problems
When customer service problems arise, it is important to take a step back and ask a few questions before reacting.
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When customer service problems arise, it is important to take a step back and ask a few questions before reacting.
Two little words can have a big impact on your customer service interactions.
If a goal of your business is to give consistent and excellent customer service, then you need to step into the customer’s shoes.
as a business owner, you know the importance of online reviews. Are you contributing to the conversation? Do you review businesses online? Here’s our advice:
If your business has any online presence, then very likely people are talking about your business! If your customers are important to you, then their opinion matters!
If a goal of your business is to give consistent and excellent customer service, then you need to step into the customer’s shoes.
Improve customer service… How easy it should be for a business to issue a refund, deal with a cancellation or honour a guarantee?.
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