- July 7, 2020
- Posted by: Liz Grady
- Categories: Digital Marketing Strategies, Improve Customer Service Tips, Improving Customer Service Strategies
Whether you’ve had a positive or negative experience with a business, as a business owner, you know the importance of online reviews. Now, more now than ever, people are relying on online reviews to research and learn about your business.
When you have a positive interaction at your business, simply ask your customer to leave a review.
Customer: “You’re doing a great job here considering all the new measures.”
You or your employees: “That’s so great to hear. It’s been a challenge, but we’re so happy to be open. We’d really appreciate if you had the time to leave us a review online.”
Let your customers know where to leave reviews. Top options include Google, Facebook, TripAdvisor, Yelp and BBB. Check-in regularly with each site (once you claim your business, you can set it up to be notified when you receive a review) and reply to every review in kind.
If you have any questions about online review management, reach out to us: liz@thebusinesstherapist.com
