Embracing the Customer’s Perspective is Key to Exceptional Customer Service
The customer’s perspective is more than just feedback or complaints; it is a valuable insight into what drives their purchasing decisions.
The customer’s perspective is more than just feedback or complaints; it is a valuable insight into what drives their purchasing decisions.
Providing a guarantee is a powerful way to eliminate purchase risks for new and existing customers by increasing their confidence in your business.
Business owners can create a strong foundation for consistent customer service by implementing these practices.
When customer service problems arise, it is important to take a step back and ask a few questions before reacting.
Online reviews are a fantastic opportunity to improve customer service and experience. Learn how businesses can best deal with negative feedback.
Customers will always buy a pain killer when they have a headache – it’s a “must-have” product. Vitamins are only a “nice to have” items. You want to position your offerings as pain killers, not vitamins.
If a goal of your business is to give consistent and excellent customer service, then you need to step into the customer’s shoes.
The “little things” in business can make a big difference – differentiating your business from the competition and adding value to the customer experience.
as a business owner, you know the importance of online reviews. Are you contributing to the conversation? Do you review businesses online? Here’s our advice:
If your business has any online presence, then very likely people are talking about your business! If your customers are important to you, then their opinion matters!
The reopening of businesses has been likened to turning on a dimmer switch, rather than switching a light on. Now is the best time to prepare for the future..
Beat your competition – A lot of potential new customers will judge us on some very simple tests…
But you can learn from real stories about business owners’ challenges and breakthroughs.
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