Resolving Customer Service Problems
When customer service problems arise, it is important to take a step back and ask a few questions before reacting.
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When customer service problems arise, it is important to take a step back and ask a few questions before reacting.
Online reviews are a fantastic opportunity to improve customer service and experience. Learn how businesses can best deal with negative feedback.
Customers will always buy a pain killer when they have a headache – it’s a “must-have” product. Vitamins are only a “nice to have” items. You want to position your offerings as pain killers, not vitamins.
If a goal of your business is to give consistent and excellent customer service, then you need to step into the customer’s shoes.
The “little things” in business can make a big difference – differentiating your business from the competition and adding value to the customer experience.
as a business owner, you know the importance of online reviews. Are you contributing to the conversation? Do you review businesses online? Here’s our advice:
If your business has any online presence, then very likely people are talking about your business! If your customers are important to you, then their opinion matters!
The reopening of businesses has been likened to turning on a dimmer switch, rather than switching a light on. Now is the best time to prepare for the future..
Beat your competition – A lot of potential new customers will judge us on some very simple tests…
There are untapped profits stuck between the leads your business generates and the actual revenue dollars converted from these leads.
With so much of our professional communication relying on email, here is a consideration for your business interactions.
Your business’s outside appearance is no longer the first impression for many of your potential customers, it’s your website and online appearance.
But you can learn from real stories about business owners’ challenges and breakthroughs.
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