As a business advisor, I’ve observed a recurring issue where some business owners preach the importance of critical systems for their teams to follow but then override these systems themselves. This inconsistency in leadership can undermine your authority and negatively impact your team.
Reflect on Your Leadership Style
Business owners need the ability to self-reflect and determine whether they’re guilty of such contradictions. Some common examples include:
- No Phone Zone: You have a policy of no phones during work hours, but you are seen on your phone regularly.
- Parking Privileges: You require all employees to leave the best parking spots for customers, but then park in the best spot yourself.
- Cleanliness: All employees must clean up after themselves, yet they find themselves cleaning up after you.
- Communication: You ask for mature and respectful communication from your team, but then you’re disrespectful when you call someone a “real idiot.”
The Impact of Mixed Messages
As a leader, your employees consistently observe your behaviour. Your words, actions, sarcasm, and body language all send messages. How you handle both minor and major, issues will inform your team’s perception of what is acceptable behaviour.
Setting a Bad Example:
If you do something dishonest, you’re effectively communicating that dishonesty is permissible. Conversely, when you demonstrate integrity by honouring your word, you send a positive message.
If you catch yourself thinking, “It’s OK because I am the owner,” recognize that this mindset is problematic. While you technically can do as you please, it might not always be what’s best for your business.
Actions Speak Louder Than Words
Your actions speak louder than your intentions or words. Employees are quick to notice discrepancies between what you say and what you do. If they catch you in the act of violating your own rules, they will disregard the lessons you aim to teach.
Your silent actions are constantly sending messages to your employees. What messages are you sending?
