When customer service problems arise, it is important to take a step back and ask a few questions before reacting.
Ask if this is an exception or an isolated incident.
If customer service problems are concentrated within a certain service offering, it may be worth dropping the service.
Similarly, if customer service issues are concentrated within a certain customer segment, it may be time to exit that segment.
Focusing on customer segments and services where you excel can improve your profits.
If we can help you with your customer acquisition, retention or challenges, please reach out: paul@thebusinesstherapist.com
