Give More Value to Your Customers

This story is a great example of positioning your expertise in a way the customer can really value it.

Once in New Orleans, I went into a retail store that manufactured and sold gas and electric lights fixtures. The salesperson was very polite and knowledgeable. After sharing some good information such as the fact they have over 500 styles and they never discontinue any of them, he made an additional offer:

If you send this light fixture company all the information about the location, style and dimensions of the place you want to put your new fixture, including as many pictures as you want, they will review it and make their own expert recommendations for the light fixture that is right for you. They do this free of charge.

Position your expertise to give value to the customer

It also changes the conversation from ‘How much is it?’ to ‘What incredible value!’ Once the business and the customer establish a relationship and start down the path of determining the best fixture, it would be pretty tough for a competitor to get the business.

When I discussed this unique expert offering with two Windsor, Ontario area business owners who happened to be there with me, I discovered they too offered this service: When the customer includes the value of the expert service received to the price of the light fixture, paying a little more money results in getting a lot more in total value.

Essex Home Furnishings will look at your furniture needs from colours to patterns and room designs. The salespeople will even come out for a site visit to offer their expert opinion.

Great Lakes Safety Products will do a walk through your business and assess safety issues. (When was your fire extinguisher last checked? It might be worth a call just to check on that).

Both these businesses offer these services free of charge. If you would like to try them, just tell them Paul sent you!



Author: Paul Foster
Paul's life’s purpose is to bring more cash, freedom and happiness to independent business owners. Paul wants to learn about your toughest business challenges and frustrations so he can help you tackle them.

Leave a Reply