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Tag Archives: startup business advice

One Thing All Successful Businesses Do

Let’s imagine for a moment watching a professional football game… could you possibly conceive the coach leading his team by only looking at the scoreboard? Of course not, that’s ridiculous. During the game, a successful coach monitors every activity on the field. Dozens of people are involved in recording all aspects of the game and kee... Continue reading

Improve Customer Service – 1 Tip

Easy refund or epic battle? What is your business's policy? There seems to be two very different schools of thought on how easy it should be for a business to issue a refund, deal with a cancellation or honour a guarantee. When I cancelled my cable a few years ago they promised to issue a refund to me for $68. It didn’t come for a few mont... Continue reading

Working Smarter – Rent Some Brains

To be successful in business you need to be smart in many skills pertaining to different professions. A little tax knowledge, some legal skills, website design and auto mechanics are just a few. The saying is “jack of all trades, master of none”. To learn enough about a particular skill you can invest a lot of time – often inefficient ... Continue reading