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Tag Archives: positive attitude

Self Limiting Beliefs

A fundamental part of our business model is to help business owners identify a self-limiting or business-limiting belief. The biggest problem in doing this is that they don’t look like self limiting beliefs to the business owner. To them and all of us, these beliefs show up as reality. As you can imagine in performing this part of the job, the d... Continue reading

Turn Customer Service Problems into Profits

Idea #1 - When a customer service problem comes to your attention, stop and ask a couple questions before reacting to it:  Is this customer service issue an exception?  Is this customer service problem an isolated incident? An example is a furniture company that made 98 timely deliveries to happy customers and two ‘could have been prevented... Continue reading

Acting Versus Thinking

Today marks a significant milestone at The Business Therapist Inc. This is our 100th blog post! Here is a little history of how we got here: a)      I talked about doing a blog for about 2 or 3 years, sometimes I thought really, really hard about it and it came near the top of my to do list a few times. b)      I read two books on blog... Continue reading

Does IQ Matter in Business?

I have just completed reading Successful Intelligence by Dr. Robert Sternberg. Besides pointing out some of the shortcomings of various IQ tests, he makes a good case for reducing the reliance on things like SAT scores in order get accepted into a College or University. Dr. Sternberg expands the definition of ‘successful intelligence’ to be... Continue reading

4 Tips for Working with Goals

It is the time of year we make new goals for 2012. Unfortunately, we don’t always make them happen. Here are some tips to increase the probability you will achieve your goal. 1)      Write it down – It sounds obvious, but until it is committed to paper it is only a dream. A dream becomes a goal when you write it down. 2)      State ... Continue reading

Communication in Business – Having the Discussion

Last week I wrote a post about communication in business. This article is a follow up with more details and suggestions on the actual ‘chat’. In preparation for an important or uncomfortable discussion, it is a good idea to set aside a time and place ahead of time and let the person or persons know what the discussion will be focused on. In s... Continue reading

My Personal Philosophy

Today, I would like to share my personal philosophy on life. I wrote this a couple years ago and continue to enjoy the abundance it creates. What was I thinking? All of life is simply our thoughts in the present moment. Our present thoughts are simply an accumulation of our past thoughts. Therefore, what you think in the present moment simply bec... Continue reading

The Gift is in the Giving: Sponsoring David Byrne in his Pro Golf ‘Big Break’

The saying is “the gift is in the giving”, and it is surely true for us. Every Monday at 9pm, my team and I at The Business Therapist are watching The Big Break Indian Wells on the Golf Channel. The current season’s cast includes a great young golfer from Essex, Ontario named David Byrne. I met this 23 year old young man last fall. He was ... Continue reading

How Will Digital Mobility Affect Your Business?

Small business owners should prepare for disruptive technologies. Have you heard of Kunal Gupta, the CEO of Polar Mobile? He launched his company during the final term of his university education – 3 years ago. Polar Mobile now has customers in 10 countries and users in 100 countries of the mobile apps they create. Why should you care? Because... Continue reading

Creativity Doesn’t Always Happen at Work!

Creative stimulus occurs in the strangest places. A few years ago, I was visiting the Grand Canyon with my mother. In our conversation, we discussed the nursery school she runs back in my home town. We both came to an interesting revelation. To manage the safety and social behavior of a group of three-year-olds, she observes their behaviors, impl... Continue reading