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Tag Archives: employee training

Online Learning is Exploding!

Maybe it’s just me, but it seems the world of online education has shifted into high gear and is getting serious traction! Here is a partial list of online learning platforms:  (We will be launching a course on this platform soon.) (We like these guys too – they make it look like we did all the work.) ... Continue reading

The ‘Flipped’ Classroom

One of the teaching concepts we discussed at the Lean Launchpad Educators Program at Stanford last week was the 'flipped' classroom. Instead of using the class time to give a lecture, the lectures are pre-recorded on video and the students required to watch them before coming to class. The class time is then an interactive discussion about the top... Continue reading

The Importance of Repetition for Business Growth

The value of repetition is often neglected. Let me say that again, the value of repetition is often neglected. As an example, the popular children’s show Blues Clues repeats the same episode from Monday to Friday each week. Children watch the same episode five times in five days.  The developers of the show realized that for the child to really... Continue reading

The Hiring Decision – Costs, Risks and Growth Plans

How do you determine whether it makes financial sense to hire a new employee? Let’s look at an example: Cost of investment: The main cost of the new hire will be the monthly wage costs times the number of months it will take the new hire productive.  If you pay someone $4,000 a month and it take them 6 months to become productive, the base inv... Continue reading

The Four Stages of Learning a New Skill

While attending a sales training discussion at a business coaching client of ours, I learned the concept of The Four Stages of Learning. The process was developed by a psychologist named Thomas Gordon and this method is still taught by the corporation he founded, Gordon Training International. Here are the Four Stages of Learning: Unconscious Inc... Continue reading

Create Time Saving Business Systems

Back in the old days, we used procedures manuals for recording our systems. At the old accounting firm it was called the 'How We Do It Here' manual. The documented systems came in handy One of the most valuable was a one page 5 step  process of how to reset the internet connection when it stopped working. When the internet stops working the team... Continue reading

How To Be A Good Employee

Respectful communication is essential to a happy, productive employer - employee relationship. Here are some tips: -          Communicate your limitations: If you are able to communicate the lack of a particular required skill, your employer will better understand your abilities. For example a good employee might say, ‘I’ve never e... Continue reading

Eliminating Customer Service Issues

If your business has specific 'black and white' written instructions or systems to deal with customer service issues that arise time and time again – your customers will benefit with good service, and your front line employees will have satisfaction in resolving issues themselves. Related article - How to Build a Business System for Freedom... Continue reading

Improving the Hiring Process – 3 Tips

Does your business a formal induction plan for new hires? An induction plan will help ensure that the initial impressions on the first day of a new job are positive, and the new employee starts off productively. Develop an induction plan for your business 1)      Identify key current employees to be ‘buddies’ with, or provide hands on... Continue reading

The Best Customers for Your Small Business

A confident and educated customer is your best customer. The higher the level of confidence and product knowledge your customer has, the higher the probability of making the sale. Build customer confidence Are your sales people convinced all your products offer good value and are priced correctly?  If an employee is not confident thems... Continue reading