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Tag Archives: communication skills

Learn to Listen Like a 3 Year Old

Why are we careful not to say anything 'bad' around a young child? Because they are very, very good listeners! To them, listening is power; it is how they learn and grow. Hey, wait a minute, weren’t we all three year olds at one time? Therefore, we all have the potential to be really good listeners! What happened in between? I think one of the... Continue reading

3 Tips for Dealing with Constant Interruptions

With all the great technology to make the world more productive it seems there are more ways to be interrupted than ever! Here are 3 tips to help you get your work done: 1)     Create your own barriers – If you don’t ask your co-workers to stop invading your space, why would they stop invading your space? I think the key is to start by 'as... Continue reading

Do You Communicate ‘Business’ or ‘Family’?

Mixing a family and a business is like mixing oil and water. A design problem with this dynamic shows up when two family members communicate in the business. As an example, if a father works in the business with his son, the father may have to give instructions to his son.  While the father may think he is talking to his son just like he is talki... Continue reading

The ‘Flipped’ Classroom

One of the teaching concepts we discussed at the Lean Launchpad Educators Program at Stanford last week was the 'flipped' classroom. Instead of using the class time to give a lecture, the lectures are pre-recorded on video and the students required to watch them before coming to class. The class time is then an interactive discussion about the top... Continue reading

The Importance of Repetition for Business Growth

The value of repetition is often neglected. Let me say that again, the value of repetition is often neglected. As an example, the popular children’s show Blues Clues repeats the same episode from Monday to Friday each week. Children watch the same episode five times in five days.  The developers of the show realized that for the child to really... Continue reading

Self Limiting Beliefs

A fundamental part of our business model is to help business owners identify a self-limiting or business-limiting belief. The biggest problem in doing this is that they don’t look like self limiting beliefs to the business owner. To them and all of us, these beliefs show up as reality. As you can imagine in performing this part of the job, the d... Continue reading

Time and Energy Management Tip – Learn to Say NO

Want more time in your business day? Have you spread yourself too thin? Is it because you agreed to a task that you should have said “NO” to? You're being too nice Time pressure increases for those who are too nice to say “no”. The problem with this symptom is that everyone around you tends to learn this information. They will ask you ... Continue reading

A Technology Prediction

I'd like to share a strange dream about a technology transformation that I think could happen. Texting is a common form of communicating today – regardless of age. It's so easy, I can create a text with my iPhone by simply speaking into it. I predict this voice-to-text technology will eventually evolve to the point that you can speak into ... Continue reading

Business Meeting Tip

Why do some business owners hold up a meeting waiting for the latecomers? When you think about it, you are punishing those who arrived on time and rewarding the ones who come late. My suggestion is: Don’t wait for those who are late. Implementation of this philosophy makes for more efficient meetings, increases the respect of those that arri... Continue reading

Real Core Values in Small Business

One of the things we do for our business owner clients is to help them clarify and communicate their core values.  We can create documents and posters that address the organization's view on respect, integrity and honesty. When the values are clarified and communicated you might think the exercise is done. We don’t think so. We believe 'more ... Continue reading