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Tag Archives: Business systems

A Great Business Differentiator

[caption id="attachment_1920" align="alignright" width="127"] Be Different![/caption] A a business advisor, whenever I deal with contractors, I dream of a contractor who has a reputation based on one idea: We start and finish what we said we would do, when we said we would do it. That’s it. How hard could it be? Really hard! – I know this b... Continue reading

The Basics Still Grow Your Business

Sometimes in our search for the latest and greatest new idea to help businesses grow for freedom and cash, we can stop focusing on some basic growth strategies - so let’s review some business basics: 1)    Referrals from your good customers -          Do you actually ask them for referral business? This may sound too simple, but doe... Continue reading

A Video is Worth 228 Pages of Words

I just finished Simon Sinek’s book Start With Why – How great leaders inspire everyone to take action. It is a very enjoyable and worthwhile book to read. Simon Sinek also recorded a talk on ted.com as an 18 minute video.  Having read the book and watched the video, I can confirm if you watch the video you don’t need to read the book. Sinek... Continue reading

The Four Stages of Learning a New Skill

While attending a sales training discussion at a business coaching client of ours, I learned the concept of The Four Stages of Learning. The process was developed by a psychologist named Thomas Gordon and this method is still taught by the corporation he founded, Gordon Training International. Here are the Four Stages of Learning: Unconscious Inc... Continue reading

Video Systems for Visual Business Owners

Back in the old days, we used procedures manuals for recording our systems. At the old accounting firm it was call the 'How We Do It Here' manual. The documented systems came in handy. One of the most valuable was a one page 5 step  process of how to reset the internet connection when it stopped working. When the internet stops working the team s... Continue reading

Eliminating Customer Service Issues

If your business has specific 'black and white' written instructions or systems to deal with customer service issues that arise time and time again – your customers will benefit with good service, and your front line employees will have satisfaction in resolving issues themselves.  Remember - Grey and fuzzy causes problems – black and whi... Continue reading

How to Build a Business System for Freedom and Profit

Are there certain parts of your business that you feel have to be done by you - the business owner? Are there bottlenecks in your business because you - the business owner – aren’t able to accomplish certain tasks in a timely manner? Are these bottlenecks in the areas of your business that you – the business owner - hates to do? As ... Continue reading