Customer Strategy

We work with your business to assess how well the current business model is working. We explore how well each of your customer segments are positioned with your value proposition. We support a pricing strategy based on differentiation. We help you extract fair value from your customers and help stop the wrong customers from consuming unnecessary resources.

Services include:

  • Assessment of business strengths, weaknesses, opportunities and threats
  • Systematizing the business processes
  • Collecting feedback from employees, customers and owners
  • Customer relationship management training and consulting
  • Identifying  and testing alternative pricing and differentiation strategies
  • Evaluating markets for existing products and services
Smiling business owners greeting customers

Contact us at The Business Therapist® or submit a business inquiry online.

Our CRM system was outdated and time consuming. We were fearing the time consuming and potentially costly change. Together with the Business Therapist®, we found a solution that was a perfect fit for our business and it was seamlessly integrated with very little downtime. This is something we could not have done without the help of The Business Therapist®, and this has increased our overall productivity.

Shannon Festival Tent
Shannon Semande
Office Manager, Festival Tent and Party Rentals

How can we help you?