Category Archives: Small business problems
A Great Customer Service Story
This post is a story about customer service success in a challenging situation. How do you give good customers service when the problem is totally out of your control? Continue reading
Improve Employee Productivity with the Right Tools
“You need to spend a quarter to make a dollar”. This is very true when it comes to equipping your employees to be productive. In this article Paul Foster, The Business Therapist, provides 2 examples of increasing employee productivity. Continue reading
How to (Not) Motivate Your Employees
There is an assumption by the many small business owners, that employees are motivated most by money. Could a complaint by an employee about ‘not enough money’ be masking the real problem? Continue reading
Slow Paying Customers
When a customer is tardy in paying their account, they typically get a lot of attention from you as a business owner. You might even call them up and ask how things are going and find out if you can help them along – so they can pay their outstanding account! Continue reading
Improving Business Owner to Banker Communications – 3 Tips
Bankers speak one language – business owners speak a different one – when they get together without a translator, the result is usually frustration. Here are some tips accumulated over 30 years of being a translator, (aka: accountant and small business advisor). Continue reading
Overcoming Procrastination as a Business Owner
Many business owners get stuck in a holding pattern due to procrastination. They stand there looking at the tasks that they really don’t want to do. But if they completed these bothersome tasks, their business would benefit greatly. Here are some tips I gave to a client who couldn’t get around to his invoicing. Continue reading
Improving the Family Dynamic in a Family Owned Business
Family and business can be like oil and water. The two dynamics are often complete opposites. Here are some tips to help deal with the challenges that are unique to family businesses.
Family decisions can be completely emotional – Business decisions can be unemotional.
Continue reading
Improving Employee Communications in a Small Business
As a business advisor, I have noted time and again that effective employee communications in a small business can increase efficiency and create value within the employee-employer relationship. Continue reading
Is Your Business Stuck in a Rut?
As a business owner and an advisor to business owners. If you have had the ‘stuck in the rut’ feelings – I have stood in your mud boots. As the owner and the leader of your business, it is your responsibility to lead the team out of the rut. Continue reading
Good Small Business Advice Leads to Making Good Decisions
Before making a significant decision, we often ask for business advice. A really good small business advisor is one who listens and asks questions, instead of giving answers. Continue reading