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Category Archives: Small business problems

There is No Magic Pill for Small Business Success

If we could just invent a magic pill that business owners could take to solve all their problems – our business problems would be solved too! And a lot of times, we come across business owners looking to us to provide the magic pill. While you might think they would be good clients, actually they are not. It never works unless the business owne... Continue reading

Shareholders Agreement – Advice

A good shareholders agreement is one you hope you never have to use. Any corporation with more than one shareholder should have one in place, but not many actually do. The corporate law firm should prepare the final document, but there are 4 major issues the shareholders can iron out themselves before they start paying lawyers fees: Disability –... Continue reading

Business Life Without Lawyers

When I dream of the perfect business world – there are no lawyers! It seems to me that most of the time they are either picking fights or escalating disputes. Did you know there is a very strong correlation between lawyers and negative, pessimistic people? I wonder if the profession makes them pessimistic or they become pessimistic due to their ... Continue reading

Implementing Change in Business – Understanding the J Curve

Working with business owners, we observe many businesses seeking change and implementing an action plan, then terminating the plan early on in the effort. The reason these businesses striving for change abandon their plan is: the plan didn’t work. The reality is that the plan didn’t work YET. If you could use a horizontal line to demonstrate ... Continue reading

Going Golfing Guilt of Business Owners

One of the quality of life improvements we support at our firm is the ability to take a regular afternoon off to play golf.  This is a therapeutic and productive way to relax and re – energize for a business owner. It can also be a productive business development outing. The problem is that this outing can bring a feeling of guilt. This guilty ... Continue reading

A Great Tool For Business Decisions

One of my roles as an advisor is to assist my clients in making decisions. I look at this role as the person who can facilitate the business owner making the decision instead of telling them what I think they should do. When someone is struggling with a big decision, I use the following tool: I ask them: “With respect to the decision you are s... Continue reading

Solve Business Anxiety with Action

Whenever I feel a little stuck and stressed about what to do, I find thinking more about it doesn’t help. One way to break through is to take action – and any action is better than no action. Some examples: Financial Stress: If you have clients that are slow to pay you, drive directly to their place of business and ask them, 'how's it going?'... Continue reading

Communication Skills

Who is right? A tip on how to win the argument! But first a story: Dan and Tom were having an argument. They were both very sure their position was 'right'. In order to make sure, Dan had an idea. He proposed to Tom that he would go up and ask the old man on the hill. By the way, the old man is the smartest fellow in town. So Dan went up to see ... Continue reading

Don’t Avoid Firing an Employee

Don’t avoid the 'bad apple'! Warning – This post may suggest an action that could be personally uncomfortable but surprising profitable shortly after execution! If you would rather just avoid personnel challenges, then stop reading now. As a business owner, dealing with employee issues can be difficult, but not dealing with them can be worse.... Continue reading

Eliminating Customer Service Issues

If your business has specific 'black and white' written instructions or systems to deal with customer service issues that arise time and time again – your customers will benefit with good service, and your front line employees will have satisfaction in resolving issues themselves.  Remember - Grey and fuzzy causes problems – black and whi... Continue reading