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Category Archives: Service business help

Billing by the Hour

This blog is to poke a little fun at the traditional concept of billing by the hour. I apologize in advance for grief it may cause for hard-working professionals. Is the productivity of every hour the same? Is the 8 hours of work the day before a two week vacation the same as 8 hours of work the day after a great Super Bowl party? Are the first ... Continue reading

Self Limiting Beliefs

A fundamental part of our business model is to help business owners identify a self-limiting or business-limiting belief. The biggest problem in doing this is that they don’t look like self limiting beliefs to the business owner. To them and all of us, these beliefs show up as reality. As you can imagine in performing this part of the job, the d... Continue reading

Back to Business Basics

The Golden Rule of Business: Treat others how you would like to be treated. Many business owners desperately seek methods to attract new customers. Consider businesses you frequent; why are you a loyal customer? Business owners can often see areas for improvement in their business by considering their interactions with other successful businesses.... Continue reading

Turn Customer Service Problems into Profits

Idea #1 - When a customer service problem comes to your attention, stop and ask a couple questions before reacting to it:  Is this customer service issue an exception?  Is this customer service problem an isolated incident? An example is a furniture company that made 98 timely deliveries to happy customers and two ‘could have been prevented... Continue reading

Be Different by Better Positioning Your Expertise

As a small business advisor, I am always observing the actions of every business encounter. When I was in New Orleans last week, I went into a retail store that manufactured and sold gas and electric lights fixtures (www.bevolo.com). The salesperson was very  polite and knowledgeable. After sharing some good information such as the fact they h... Continue reading

Pricing Strategy – Be Different

For a small business, your pricing strategy should not be only about price. It should be about being different! Here’s why: If your offering is the same as your competition then you allow ‘price’ be the deciding factor. If you are different than your competition, and your customers value that difference and they will pay for that value. If... Continue reading

Eliminating Customer Service Issues

If your business has specific 'black and white' written instructions or systems to deal with customer service issues that arise time and time again – your customers will benefit with good service, and your front line employees will have satisfaction in resolving issues themselves.  Remember - Grey and fuzzy causes problems – black and whi... Continue reading

Minder, Grinder or Finder – Determining Your Business Preference

I may be over simplifying business life a little bit, but each of us has a natural preference to be one of the following business styles: 1)      Minders –management - minding  the people  2)      Grinders – the technicians  - grinding out the work 3)      Finders – the sales team - finding the customers The first ste... Continue reading

Pricing Strategy

Are you pricing to the 10% of customers that are never happy? When you look at your customer base in your business, they will typically range from your 'raving fans' to the 'will never be happy' group. When you look at your pricing, you might think you have to offer one price to all your customers. If your pricing strategy is a 'one size fits... Continue reading

We Are Expanding into the UK Marketplace!

The teams at The Business Therapist® are excited to confirm our entry into the U.K. marketplace! Although we have performed services for U.K. business owners as early as October, 2003, we are currently marketing our services to this market once again. We are currently developing an exciting new product for all our markets. It has become obviou... Continue reading