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Category Archives: Managing employees

Should Your Business Have a ‘Nap Room’?

The first time I heard the ‘nap room’ idea was a couple years ago. I was running a program where I facilitate feedback from a team of employees without the owner present. The idea of a ‘nap room’ came up twice. The second time I had to ask if they were really serious. They were! The main argument for the nap room was this: If I am really... Continue reading

Expert Knowledge as a Product

How many times does the boss have to politely and respectfully deliver the same message to the same employee for them to get it? Why is it if an outside expert comes in and tells the employee the same thing, they suddenly get it? It can get really expensive hiring experts to come in and work with your employees every day.  Fortunately, the world... Continue reading

Business Meeting Tip

Why do some business owners hold up a meeting waiting for the latecomers? When you think about it, you are punishing those who arrived on time and rewarding the ones who come late. My suggestion is: Don’t wait for those who are late. Implementation of this philosophy makes for more efficient meetings, increases the respect of those that arri... Continue reading

Is Going to a Conference Work or a Perk?

The Business Therapist® Inc. sent an employee (Rich) to a conference this week. It happens to be in a nice hotel in a warm place. What expectations are reasonable when attending a work conference? The work day – How many hours should he be putting in at the conference each day? (Did he take his golf clubs?) The absorption of the content – ... Continue reading

The Four Stages of Learning a New Skill

While attending a sales training discussion at a business coaching client of ours, I learned the concept of The Four Stages of Learning. The process was developed by a psychologist named Thomas Gordon and this method is still taught by the corporation he founded, Gordon Training International. Here are the Four Stages of Learning: Unconscious Inc... Continue reading

Carrots or Sticks – How Do You Motivate and Engage Your Employees?

I have observed the spectrum of management styles. I happen to believe more in the ‘carrots’ or positive reinforcement style. I have witnessed tyrant bosses wielding a large ‘stick’ too. There is some good research reported in the best selling book, The Carrot Principle, by Adrian Gostick and Chester Elton. They report that the practice of ... Continue reading

Hiring and Firing Employees – The Best Tip

Some business tips need a lot of explanation, support stories and other jeba – jeba. This particular piece of business advice stands on its own:  Hire slow          Fire fast Thanks to my good friend and client Martin Bates at Advanced Basement Systems for sharing it! Further discussion is available by appointment.... Continue reading

How to Hire an Employee – Quick Tip

So what’s the best thing about your business? – The people! So what’s the worst frustration about your business? – The people! I have a short and sweet suggestion: Hire for attitude, train for skill. I first heard this saying from Herb Kelleher, who was the founder of Southwest Air. He found it was too hard to change attitudes, but skil... Continue reading

Getting Over Guilty Feelings as a Business Owner

One of the quality of life improvements we support at our firm is the ability to take a regular afternoon off to play golf.  This is a therapeutic and productive way to relax and re-energize for a business owner. It can also be a productive business development outing. In our work with small business owners, we find time and again that taking t... Continue reading

Improving Employer – Employee Dynamics

There is one management philosophy that says you need to have control over your employees, some need strict supervision in order to for them to be productive. There is another management philosophy that says employees will take responsibility for themselves if you provide a culture of trust, respect and support, but provide them freedom to b... Continue reading