Skip to main content

Category Archives: Decision Making in Business

Business Decision Making – Dictatorship or Consensus?

What’s better? One dictator boss or a leadership team? Dictatorship Advantages: Speed -  A dictator can make a decision on the spot and start implementing it right away. Businesses with one boss therefore can make decisions quickly. Clear responsibility and accountability -  It is crystal clear who is responsible for the decisions. Less par... Continue reading

Business Decisions – Making Progress

I am currently reading REWORK by Jason Fried and David Heinmeier Hansson. They formed the company 37signals that created the project management software called Basecamp. It’s a cloud based program which we use at The Business Therapist® - and we love it. The book itself is very good and challenges some conventional business thinking. We at The ... Continue reading

Implementing Change in Business – Understanding the J Curve

Working with business owners, we observe many businesses seeking change and implementing an action plan, then terminating the plan early on in the effort. The reason these businesses striving for change abandon their plan is: the plan didn’t work. The reality is that the plan didn’t work YET. If you could use a horizontal line to demonstrate ... Continue reading

An Important Tip about Asking for Business Advice

We all rely on different professionals for advice for business and personal concerns. When we are looking for advice on a specific decision, I have a really important tip: Ask for the advice BEFORE you 'sign up' on the decision! It may seem obvious, but it is very worthwhile to remember this little piece of advice. Here are a couple examples of ... Continue reading

A Great Tool For Business Decisions

One of my roles as an advisor is to assist my clients in making decisions. I look at this role as the person who can facilitate the business owner making the decision instead of telling them what I think they should do. When someone is struggling with a big decision, I use the following tool: I ask them: “With respect to the decision you are s... Continue reading

Solve Business Anxiety with Action

Whenever I feel a little stuck and stressed about what to do, I find thinking more about it doesn’t help. One way to break through is to take action – and any action is better than no action. Some examples: Financial Stress: If you have clients that are slow to pay you, drive directly to their place of business and ask them, 'how's it going?'... Continue reading

Don’t Avoid Firing an Employee

Don’t avoid the 'bad apple'! Warning – This post may suggest an action that could be personally uncomfortable but surprising profitable shortly after execution! If you would rather just avoid personnel challenges, then stop reading now. As a business owner, dealing with employee issues can be difficult, but not dealing with them can be worse.... Continue reading

Instant or Deferred Gratification?

There can be a tendency to celebrate short term business success too soon. Let’s say your business has a good month and you make a nice profit. Should you take a bonus? Should you reward yourself right away? There is a philosophy out there that says to wait – to defer to the future. This is based on the assumption that when a business does ... Continue reading

Eliminating Customer Service Issues

If your business has specific 'black and white' written instructions or systems to deal with customer service issues that arise time and time again – your customers will benefit with good service, and your front line employees will have satisfaction in resolving issues themselves.  Remember - Grey and fuzzy causes problems – black and whi... Continue reading

Minder, Grinder or Finder – Determining Your Business Preference

I may be over simplifying business life a little bit, but each of us has a natural preference to be one of the following business styles: 1)      Minders –management - minding  the people  2)      Grinders – the technicians  - grinding out the work 3)      Finders – the sales team - finding the customers The first ste... Continue reading