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Category Archives: Customer service
The Basics Still Grow Your Business
Sometimes in the search for the latest and greatest new idea to help businesses grow for freedom and cash, we can stop focusing on some basic growth strategies Continue reading
The Four Stages of Learning a New Skill
While attending a sales training discussion at a business coaching client of ours, I learned the concept of The Four Stages of Learning. Continue reading
The Importance of Your Business’s Web Presence
With the Internet used by 78% of North Americans*, and Google reporting that approximately 89% of web users research products and services online before they buy* – a good web presence is essential. Continue reading
Back to Business Basics
Many business owners desperately seek methods to attract new customers. Consider businesses you frequent; why are you a loyal customer? Continue reading
Turn Customer Service Problems into Profits
When business owners analyze customer service problems, they often uncover opportunities to improve customer & employee satisfaction and increase profits. Continue reading
Focusing on Customer Retention is Profitable
In order to grow the customer base in your business, you should focus on retaining your existing customers as well as attracting new ones. Continue reading