Consider businesses you frequent
Why are you a loyal customer?
Business owners can often see areas for improvement in their business by considering their interactions with other successful businesses.
Related Article – Focusing on Customer Retention is Profitable
Get back to business basics
Following the Golden Rule of Business, here are a few ways to improve your relationship with your existing customers.
– Deliver what you promise – consistently. Whether it’s a product or service, give your customers exactly what they want, and if you’re not sure – ask.
– Deliver when you promise. It’s easy for customers to become irritated when waiting for your product or service.
– Respond to inquiries in a timely fashion. You don’t want your loyal customers feeling frustrated and neglected.
– Remember that there are no stupid business questions. Aspects of your business that might be obvious to you as the business owner might not be as evident to your customers.
– Ask for feedback on how you can better serve your customers, and most importantly – follow through on this feedback.
– Make your customers feel special – because they are! Offer your loyal existing customers a ‘sneak peek’ at new products. Consider creating a referral reward plan, or simply just thank them for their continued support.
– Address customer service issues immediately and honestly. Often customers who’ve had a service issue resolved satisfactorily will become a more loyal advocate for your business than a customer who didn’t even have a problem.
What makes you return to a business time and again? Please leave a comment below.