The documented systems came in handy
One of the most valuable was a one page 5 step process of how to reset the internet connection when it stopped working. When the internet stops working the team stops working, so this system saved us time and money.
The biggest challenge with creating systems in a business is it takes a long time.
Related article – How to Eliminate Customer Service Issues with Systems
Documenting each step can be tedious and unclear, but technology has developed so that creating visual systems is easier than ever. Even an iPhone is a good quality video camera that can create an easy to use and follow video system. Video capture software is an easy way to record systems preformed on the computer. YouTube is a readily available place to place the video and you can create an unlisted link to the video so only those with the link can watch it.
Instead of asking to document a system in a procedures manual, why not ask them to demonstrate the system record it on video? Then just upload it to YouTube and create a private link to it.
If you are not harnessing the power of video, you are missing out on a very easy way to create useful business systems. Like anything new, it might take a couple attempts to get the hang of it. But if the people who need to create the systems are ‘visual’, it is the only realistic option for getting it done.