The first thing to understand is that the other person’s point of view is as valid to them as yours is to you. Before the conversation, it is important to try and put yourself in their shoes and look at things from their point of view.
At my recent meeting of business advisors, we actually did some role playing to better understand one another’s positions.
We then had to determine if we had already made up ‘stories’ or ‘views’ about the person and the situation that we were avoiding. These stories and views are hard to see because they are just our reality. A little self-reflection can uncover what view we might have unfairly imposed on a situation.
Another step in preparing for the slightly uncomfortable communication is to create a comfortable and respectful ‘space’ for it to take place. The best way to do this is to approach the interaction with an open, understanding and respectful desire to resolve the issue.
Now, ‘have the chat’
If everyone approached communication this way, the business world would be so much better.
Imagine if the person you wanted to have the chat with also approached the conversation in this way? It would be wonderful if everyone made an effort to understand everyone else’s point of view.
We can help
If you need to get serious about improving your corporate and professional communications, buy our eBook – Having The Chat. If you want to take your professional communications to the next level, check out our online course: Corporate Communication Strategies for Business Success